Privacy Policy
Privacy Policy for Wyze Home Services, LLC
Effective Date: January 27, 2026
This Privacy Policy describes how Wyze Home Services, LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website and use our contact forms.
1. Information We Collect
In the past 12 months, we have collected the following categories of personal information:
Identifiers: Name, email address, phone number, and physical mailing address.
Commercial Information: Property information (address, type, condition) and records of products or services considered.
Internet/Electronic Activity: IP address, browser type, and interaction with our website.
2. How We Use Your Information
We use your information for the following business purposes:
To fulfill your requests submitted via our contact form.
To provide visit reports and property assessments.
To schedule and manage appointments.
To send marketing communications and product updates.
To improve our website functionality and customer service.
3. SMS and Text Messaging Disclosure
By providing your mobile number and opting in through our website forms, you give express written consent to receive automated and manual SMS messages from us.
Content: Messages may include appointment reminders, service updates, visit reports, and promotional marketing.
Opt-Out: You may opt-out at any time by texting “STOP” to any message. You will receive one final confirmation message.
Help: Text “HELP” for assistance or contact us at 760-422-5505 or op@wyzehomeservices.com.
Cost: Message and data rates may apply.
Frequency: Message frequency may vary.
Privacy of SMS Data: We do not sell, rent, or share your SMS consent or phone number with third parties for their own marketing purposes.
4. Your California Privacy Rights (CCPA/CPRA)
As a California resident, you have specific rights regarding your personal information:
Right to Know: You can request a list of the personal information we have collected about you.
Right to Delete: You can request that we delete your personal information (subject to certain legal exceptions).
Right to Correct: You can request that we correct inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not “sell” your personal information for money. However, if we share data for “cross-context behavioral advertising,” you have the right to opt-out.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
5. “Do Not Track” Signals
Our website does not currently respond to “Do Not Track” (DNT) signals. However, we do not track our customers over time and across third-party websites to provide targeted advertising.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
7. Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission over the internet is 100% secure.
8. Contact Information
To exercise your rights or ask questions about this policy, please contact us at:
Wyze Home Services, LLC
760-422-5505
op@wyzehomeservices.com
Mailing address:
74924 Country Club Dr. #150, PMB 290 Palm Desert, CA 92260